SERVICE TRANSFORMED
Meridian’s Customer Portal gives utilities the ability to set up a branded, customizable website that can bring together data from multiple systems and sources. Consumers can access specialized payment capabilities, account alerts, billing information, important announcements and more, securely online with no need for the utility to invest resources into a taxing web development process. We build tools with you in mind. Transform the way your utility serves its consumers with Meridian. #TechTransformed
TALK TRANSFORMED
Meridian’s Premium Communications collection of apps makes keeping your members in the loop with important utility-related information a breeze. With fully customizable voice, text, email, and phone alerts, customers can pay bills, check balances, and even set up payment arrangements wherever they are, on the go. With unique pre-programmable triggers for communications, your hard-working CSRs can finally get around to those other important matters that have been piling up. #TechTransformed
CONNECTION TRANSFORMED
The Meridian mobile app grants utilities large and small access to their own uniquely branded mobile app for consumer contact and service, allowing them to focus their resources more effectively while still meeting the level of convenience the modern consumer expects. Through the app, Members and customers can freely check balances, pay bills, receive alerts, and more so much more. Meridian is committed to helping your utility transform. Speak to a Meridian Cooperative representative today. #TechTransformed
ENGAGEMENT TRANSFORMED
Meridian Cooperative is committed to innovating new technologies in our industry while providing outstanding service and support. The Engage omnichannel communications platform perfectly combines the two, leveraging brand new communications technologies to vastly and instantly improve consumer engagement at your utility. Don’t miss out on the exciting new possibilities the platform will bring. Contact a Meridian representative today and forever transform your consumer engagement. #TechTransformed
INSIGHT TRANSFORMED
The Meridian Cooperative brand shines the brightest when engaging with consumers and providing the best support in the industry. With powerful tools like ReportIQ and Apogee insights, we help utilities everywhere stay ahead of the curve in spotting trends, empowering consumers and analysts alike with robust communication options that meet you as you are. Meridian is where cutting-edge intelligence and analytics technology meet enthusiastic customer support. Have you connected with the new Meridian yet? Transform your insights by partnering with us today. #TechTransformed
VIGILANCE TRANSFORMED
Advanced Data Analytics solutions can transform your data, changing an unscalable mountain into actionable, easy to understand insights. Our latest analytics breakthrough is High Bill Detection, a ReportIQ workbook that leverages MDM data to preemptively alert utilities to usage spikes and consumers experiencing mechanical failures across their service area. Engage consumers before they receive unexpected bills and empower your CSRs with the latest trends under High Bill Detection’s watchful eye. With ReportIQ insights powered by Snowflake, the possibilities are endless. #TechTransformed
ACCESS TRANSFORMED
Digital technology has rapidly become the primary platform upon which we build and secure the future. As a result of this, many criminals now specialize in using IT to gain unauthorized access to valuable information and resources. However, just like in the real world, the simplest digital solutions can be the most effective. Multifactor Authentication is a straightforward way to reinforce your security protocols while still maintaining ease of access for those who need it. When thieves come knocking, wouldn’t you rather have two locks than one? Don’t wait until it’s too late to talk cybersecurity. Transform how access works across your utility today. #TechTransformed
DEFENSE TRANSFORMED
Wouldn’t it be nice if there was a way to magically reverse the damage wrought by increasingly targeted cyber attacks against important infrastructure? Unfortunately, we haven’t cracked that technology yet, but our proactive 24/7 threat monitoring and cyber-awareness solutions are the next best thing. We partner with some of the most trusted names in cybersecurity and leverage those relationships with award-winning customer service and utility industry expertise. Don’t wait until it’s too late. Transform your defenses today. #TechTransformed
AWARENESS TRANSFORMED
As cyber attacks targeting crucial infrastructure continue to increase in number and intensity amidst a constantly evolving landscape of threats, the need for a proactive, evolving cyber defense is more important than ever. Our CRI solutions leverage technologies from big names in cybersecurity like AT&T and Carbon Black, and pair them with decades of customer support and utility industry expertise. Don’t wait until it’s too late to protect your systems and data from attackers. Our analysts remain vigilant against all threats 24/7, allowing you to focus on what really matters, supporting the people and communities you serve. #TechTransformed
YOUR DATA TRANSFORMED
We design our best-in-class tools with real utility professionals in mind, delivering the robust technology and services that help CSR’s, Dispatchers, Operations personnel, and more all do what they do best, provide personal, outstanding service and support to the people and communities they serve. ReportIQ is a gamechanger, a powerful and versatile cloud-based analytics platform revolutionizing the way data is leveraged at utilities large and small. With ReportIQ, CSR’s can proactively assist members and customers before issues can arise, freeing them to assist callers in more intuitive, maybe even mysterious ways. #TechTransformed
METER DATA TRANSFORMED
Tap into the power of Meter Data Management, our analytics solution which captures energy usage data from each meter on your line in near real-time. Easily gather insights and study trends. Forecast future demand and stay ahead of your peaks. #TechTransformed
TECH TRANSFORMED
Tech Transformed is our pledge, and a rallying cry for like-minded individuals seeking new, creative ways of technological problem-solving. Our task is to transform, push farther, and confront the assumptions and biases that hold us back from our peak potential. We constantly challenge ourselves alongside existing thought and structures with the hope that the next big breakthrough is just a little farther up the mountain. Truly transformational work is always daunting, requiring drive, dedication, and time, but as experts in the fields of support and problem solving, we’ll never be afraid to put ourselves out there and take that all-important first step. #TechTransformed